CULTURED EYEWEAR

Shipping Policy

Last updated: 19 August 2026

At Cultured Eyewear, we aim to get your order to you safely, quickly and reliably.

This Shipping Policy explains how we process and deliver orders placed through the Cultured Eyewear online store.

Shipping costs and estimated delivery times will be displayed at checkout where available and may vary depending on your delivery destination.

1. Order Processing

Orders are normally processed and prepared for dispatch within 1–2 business days after successful payment.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During product launches, promotions, peak trading periods or other periods of unusually high demand, processing may take longer.

If there is an unexpected delay with your order, we will make reasonable efforts to notify you.

2. Delivery Destinations

Cultured Eyewear currently ships to selected destinations in:

• South Africa
• United Kingdom

Available delivery destinations may change from time to time.

If your country is not available at checkout, please contact us to enquire about delivery options.

3. Delivery Costs

Delivery charges are calculated based on the destination, shipping method and order details.

The applicable shipping charge will be displayed at checkout before you complete your purchase.

From time to time, Cultured Eyewear may offer promotional shipping rates or free shipping.

Any applicable free-shipping thresholds or promotions will be clearly communicated at the time of purchase.

4. Estimated Delivery Times

Estimated delivery times depend on the destination and shipping service selected.

South Africa

Estimated delivery: 

2-3 working days 

United Kingdom

Estimated delivery: 

5-10 working days 

Delivery estimates begin once the order has been dispatched and are not guaranteed unless specifically stated otherwise.

5. Tracking

Where a tracked shipping service is used, you will receive tracking information once your order has been dispatched.

Tracking information may take some time to become active after the courier has collected the parcel.

You can use the tracking information provided to monitor the progress of your delivery.

6. Delivery Delays

Cultured Eyewear works with third-party courier and delivery providers.

While we aim to meet the estimated delivery timeframes provided, delays may occasionally occur due to circumstances outside our reasonable control.

These may include:

• Courier delays;
• Customs processing;
• Severe weather;
• Public holidays;
• Strikes;
• Transport disruption;
• Incorrect or incomplete delivery information;
• High-volume periods;
• Government restrictions; or
• Other unforeseen circumstances.

Where a delay is within our control, we will make reasonable efforts to assist and provide an update.

Nothing in this policy limits any statutory rights you may have in relation to delayed delivery.

7. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information at checkout.

Please carefully check:

• Name;
• Delivery address;
• Postal code;
• City;
• Country;
• Telephone number; and
• Email address.

If you realise that you have entered incorrect information, please contact us as soon as possible.

We will make reasonable efforts to update the delivery information before the order is dispatched.

Once an order has been dispatched, we may be unable to change the delivery address.

Additional delivery charges may apply where a parcel needs to be redirected because incorrect information was provided by the customer.

8. Failed Deliveries

If a courier is unable to deliver your order because nobody is available, the address is incorrect or the customer does not respond to delivery attempts, the courier may:

• Attempt delivery again;
• Leave the parcel at an approved location;
• Hold the parcel for collection; or
• Return the parcel to Cultured Eyewear.

If a parcel is returned to us because the customer provided incorrect information or failed to accept the delivery, additional shipping charges may apply if the customer requests that the order be sent again.

This does not affect any statutory consumer rights that may apply.

9. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.

The treatment of these charges depends on the destination country and the shipping arrangement used.

Unless expressly stated otherwise at checkout, the customer may be responsible for any applicable import duties, customs charges or taxes that are not included in the purchase price.

Cultured Eyewear cannot guarantee the amount of any customs or import charges that may be imposed by a destination country's authorities.

Customers are responsible for ensuring that imported products comply with any applicable local import requirements.

10. European Union Orders

For orders delivered to the European Union, applicable VAT, customs and consumer regulations may depend on the customer's location and the fulfilment arrangement used for the order.

Where applicable taxes or duties are collected at checkout, this will be communicated before the order is completed.

Where applicable charges are collected by the carrier or customs authority on delivery, the customer may be responsible for those charges unless otherwise stated.

Cultured Eyewear will provide reasonable information required for customs processing.

11. South African Orders

Orders delivered within South Africa will be shipped using the delivery service available for the customer's delivery location.

Shipping charges and estimated delivery times will be displayed at checkout.

Where a product is being delivered within South Africa, Cultured Eyewear will comply with applicable South African consumer protection requirements relating to delivery.

12. United Kingdom Orders

Orders delivered to the United Kingdom will be subject to the delivery charges and estimated delivery timeframe displayed at checkout.

Where applicable, UK taxes, customs duties or import charges may apply depending on how the order is fulfilled and the destination.

Any applicable statutory consumer rights relating to delivery remain unaffected by this policy.

13. Lost Parcels

If your tracking information indicates that a parcel has been lost in transit, please contact us.

We will investigate the shipment with the relevant courier.

Where Cultured Eyewear or the courier is responsible for the loss, we will work with you to provide an appropriate resolution in accordance with applicable law.

Customers should not contact the courier directly unless instructed to do so, as this can sometimes delay the investigation.

14. Damaged Parcels

Please inspect your parcel when it arrives.

If the packaging or sunglasses appear to have been damaged during delivery, please contact us as soon as reasonably possible.

Where possible, please provide photographs of:

• The outer packaging;
• The shipping label;
• The internal packaging; and
• The damaged product.

We will investigate the matter and provide the appropriate remedy in accordance with our Returns & Refunds Policy and applicable consumer law.

15. Delivery to a Third Party

If you request that your order be delivered to another person or address, you remain responsible for ensuring that the delivery information is accurate.

Once the order has been delivered to the address provided at checkout, delivery will generally be considered completed, subject to any applicable consumer rights and courier requirements.

16. Delivery Restrictions

Certain locations may be unavailable for delivery because of courier restrictions, customs requirements, geographic limitations or other operational considerations.

We reserve the right to restrict delivery to particular locations where we reasonably cannot provide the service.

If we are unable to fulfil an order because delivery to the selected destination is unavailable, we will contact you and provide an appropriate resolution.

17. Split Shipments

Where an order contains products that are fulfilled from different locations, Cultured Eyewear may send the products in separate shipments.

If this occurs, you may receive separate tracking information.

You will not be charged additional shipping fees solely because we choose to split an order, unless otherwise communicated at checkout.

18. Pre-Orders

Where a product is available for pre-order, the expected dispatch or delivery timeframe will be communicated on the relevant product page or at checkout.

If an order contains both pre-order and immediately available products, we may hold the order until the pre-order product becomes available unless otherwise communicated.

Any applicable statutory consumer rights remain unaffected.

19. Shipping & Returns

Shipping charges and return shipping costs are dealt with separately under our Returns, Refunds & Exchanges Policy.

For voluntary change-of-mind returns, the customer may be responsible for the cost of returning the product.

Where applicable consumer law requires Cultured Eyewear to cover return or delivery costs, those statutory requirements will apply.

20. Consumer Rights

Nothing in this Shipping Policy is intended to limit or exclude any consumer rights that cannot legally be excluded.

Consumer protection laws may provide additional rights relating to delivery, delayed delivery, cancellation, refunds or other remedies depending on the country in which you purchase.

Where applicable law conflicts with this policy, the applicable mandatory legal requirement will take precedence.

21. Contact Us

If you have a question about the delivery of your order, please contact:

Cultured Eyewear

Email: info@cultured-eyewear.com

Website: Cultured-Eyewear

Please include your order number when contacting us about an existing order.

Related Policies

Please also see:

Returns, Refunds & Exchanges Policy

Terms of Service

Privacy Policy

Cookie Policy